FAQ

Red Cake accepts all major credit cards through PayPal and Google Checkout. Both are safe and secure ways for you to make credit card payments online. PayPal provides protection from unauthorized payments, and you do not need a PayPal account to use their services. For more information about PayPal, click here. Google Checkout requires buyers to log on with Google accounts. For more information about Google Checkout, click here.

Upon payment, you will receive an email from Red Cake confirming your order. If you do not receive a confirmation, or if your confirmation appears in error, please contact us for assistance.

 

 

SHIPPING

Red Cake will ship your order within 7 business days of your purchase confirmation. We ship all items through USPS Priority Mail with Delivery Confirmation, and you will receive an email from us with your delivery confirmation number when we ship your order.

Delivery times vary slightly, but Priority Mail generally takes 2 to 3 business days. If you have not received your order within 10 business days, please contact us for assistance. Red Cake is not responsible for lost packages that have been listed as “delivered” by the USPS.

Shipping fees are the standard USPS Priority Mail shipping rates, plus a small handling fee. The shipping and handling fees shown below will automatically be added to your bill at checkout.

 

Red Cake currently only ships orders within the USA and Canada. For overnight or special delivery, please contact us before placing your order.

 

 

RETURNS + EXCHANGES

Red Cake accepts returns and exchanges of purchases within 14 business days of receipt. If you are unhappy with your purchase for any reason, please return the item(s) in original condition and packaging. Red Cake will grant a full refund to you, less shipping and handling charges. Shipping and handling charges are non-refundable.

Please note that Red Cake only accepts returns or exchanges if the item is in its original condition. Items worn, used, damaged by the purchaser, or damaged upon return shipment cannot be returned or exchanged, so please pack carefully.

If you would like to return or exchange an item, please contact us for an authorization number.

 

 

GIFT CERTIFICATES

Red Cake thinks giving art as a present is wonderful idea, but knows that trying to guess the personal taste of loved ones can be difficult. To solve this problem, Red Cake offers gift certificates through PayPal.

Gift certificates can be purchased in a range of values, and the recipient will receive an electronic gift certificate for Red Cake at the email address you provide. If you do not know to whom you will give the certificate, or if you prefer to print the gift certificate to deliver in person, do not include a recipient email address. If a recipient’s email address is indicated on a printed gift certificate, it may be redeemed only by the owner of that email address.

When a gift certificate is delivered to the recipient, instructions are given on how to redeem it. Please note that recipients must have a PayPal account or sign up for one in order to redeem their gift certificate. If a gift certificate is sent to the wrong email address or is lost, it can be canceled or refunded at no charge within 60 days of the purchase date.

To purchase a gift certificate, click on the link below. You will be re-directed to PayPal for your transaction.

 

 

APPOINTMENTS / VIEW IN PERSON

Red Cake realizes that a web view isn’t always the best view for art. If you live in the Bay Area and would like to view or purchase any of our art in person, please contact us to make an appointment or attend one of our upcoming events.

 

 

PRIVACY

Red Cake hates spam, junk mail, and identity theft as much as you. We will never share, sell, or expose your personal information with others.

When you purchase from Red Cake, we add you to our mailing list so you can hear about our news and upcoming events. If you want to be removed from our mailing list, please send an email to be automatically removed. Alternately, just let us know. We’ll be happy to oblige.

 

TERMS + CONDITIONS

By purchasing items from Red Cake, you automatically agree to our terms and conditions. For more information, please visit our terms and conditions page.